Before pickup or completion
A customer may cancel or reschedule a request before confirmed payment and handover by using the account controls or contacting support. No customer cancellation or rescheduling fee is currently charged. Available slots depend on partner capacity and serviceability.
At inspection
The customer may cancel if the item is not ready, identity or ownership cannot be verified, the revised price is not accepted, or the customer no longer wishes to proceed. The partner may cancel or pause for safety, verification, prohibited-device concerns, material misdescription or inability to complete payment.
After payment and handover
Once the customer accepts the final price, receives confirmed payment and voluntarily hands over the item, the sale is complete and cannot ordinarily be cancelled for change of mind. Suspected fraud, payment reversal, stolen property or a legal requirement may require investigation or reversal.
Repeated misuse
CashOnPick may restrict users who repeatedly submit false, abusive or unsafe requests, while considering genuine mistakes and accessibility needs fairly.