These terms supplement the signed commercial agreement between OCOM Private Limited and each approved CashOnPick pickup partner. If there is a conflict, the signed agreement prevails for commercial matters, while mandatory law and customer-protection requirements prevail over both.
1 Appointment and independent status
CashOnPick grants the partner a limited, non-exclusive, revocable right to receive eligible requests through the platform within approved service areas. The partner acts as an independent business and, unless a transaction record says otherwise, purchases the item from the customer in its own name and for its own account. The partner is not an employee, agent with authority to bind OCOM, franchisee or legal representative of CashOnPick.
2 Eligibility and ongoing compliance
Maintain all registrations, tax records, licences, bank accounts, insurance and permissions required for the partner’s activities.
Provide accurate KYC, ownership, personnel and service-area information and promptly report changes.
Use only trained, verified and authorised pickup personnel.
Comply with applicable labour, tax, consumer, data-protection, anti-bribery, electronic-waste, transport and local laws.
Complete training, audits and verification reasonably required by CashOnPick.
3 Request handling
Accept only requests the partner can attend within the displayed or agreed service level.
Contact the customer only for the assigned request, identify the partner and CashOnPick connection accurately, and use respectful language.
Visit only the registered or mutually verified safe pickup location. Never require a customer to meet at an undisclosed or unsafe place.
Do not transfer a request or customer data to an unauthorised person.
Update acceptance, arrival, inspection, price, payment, cancellation and completion status accurately and promptly.
4 Inspection and pricing conduct
The partner must inspect the correct item using the approved checklist and may verify model, variant, serial number or IMEI, functionality, locks, repairs, condition and accessories. Any price revision must be based on genuine, documented inspection findings or authorised pricing logic. The partner must explain material deductions and allow the customer to decline without pressure or penalty.
No bait pricing, fabricated defect, hidden deduction, forced sale or last-minute charge.
No dismantling, destructive test or removal of parts before payment and customer consent.
No unauthorised change to centrally controlled pricing or circumvention of platform records.
Inspection evidence must be accurate, proportionate and uploaded only through authorised channels.
5 Payment, receipt and collection
The partner is responsible for full and timely payment of the accepted final price. Payment must be made through an approved method and verified before collection. The partner must issue or enable the required receipt or purchase record and obtain customer confirmation. Cash may be used only if specifically enabled by CashOnPick and permitted by policy; otherwise use an approved traceable electronic method.
The partner may collect the item only after payment. Any payment reversal, false confirmation, unauthorised deduction or retention of an unpaid item is a serious breach. The partner bears custody risk after handover and must transport and store the item safely.
6 Ownership, identity and prohibited devices
The partner must complete the required identity and ownership checks and must not knowingly purchase stolen, lost, counterfeit, locked, unlawfully obtained or non-transferable items. Suspicious transactions must be paused and escalated. The partner must cooperate with lawful investigations and preserve relevant records without conducting unlawful surveillance or retaining excessive identity data.
7 Customer data and confidentiality
Access customer information only for the assigned request and only on a need-to-know basis.
Do not copy, export, sell, reuse or retain customer data for private marketing, direct dealing or unrelated purposes.
Do not photograph identity documents or customer premises outside the approved workflow.
Protect devices and accounts from unauthorised access; immediately report a suspected data incident.
Return, delete or securely destroy customer data when instructed, subject to documented legal retention.
Ensure staff and subcontractors are bound by equivalent confidentiality and security duties.
8 Customer code of conduct
Wear or display approved identification where provided.
Maintain professional appearance, punctuality, hygiene and respectful behaviour.
No harassment, intimidation, discrimination, threats, abusive language, smoking, alcohol or intoxicants during pickup.
No personal borrowing, solicitation, tips, unauthorised fees, side deals or promotion of competing services.
Do not enter private areas unnecessarily; respect household safety and customer instructions.
Immediately leave if requested, unless retaining property is lawfully necessary for personal safety or an emergency.
9 Personnel and subcontracting
The partner is responsible for its owners, employees, agents and approved subcontractors. Subcontracting requires prior written approval where the commercial agreement so provides and never relieves the partner of responsibility. Credentials and platform access must not be shared.
10 Device data and downstream handling
The partner must follow approved procedures for customer account removal and data erasure before resale, refurbishment, recycling or transfer. Devices must be securely held until data status is verified. Items intended for recycling or dismantling must be transferred only through lawful, appropriately authorised channels, with records kept where required.
11 Fees, taxes and records
Commercial fees, deposits, settlements and service levels are governed by the signed partner agreement. The partner is responsible for its taxes, invoices, statutory books and transaction records. Platform data may be used for reconciliation, quality control, fraud prevention, audit and dispute resolution.
12 Audit and monitoring
CashOnPick may reasonably audit request records, customer complaints, inspection evidence, payment proof, data-access logs, training and compliance. The partner must cooperate and remedy deficiencies. Audit rights do not transfer the partner’s legal responsibilities to CashOnPick.
13 Incidents and complaints
The partner must immediately report safety incidents, threats, accidents, suspected stolen devices, payment failures, data breaches, law-enforcement contact and serious complaints. The partner must preserve evidence, avoid retaliation and cooperate with fair resolution. The partner may not make admissions or commitments on behalf of OCOM without authority.
14 Suspension and termination
CashOnPick may suspend requests or platform access during an investigation and may terminate for fraud, theft, payment default, unsafe conduct, data misuse, repeated service failure, unauthorised subcontracting, legal non-compliance or material breach. On termination, the partner must stop using CashOnPick branding and access, return or delete protected information, complete outstanding obligations and cooperate on open customer matters.
15 Responsibility and indemnity
The partner is responsible for its purchase decisions, payments, personnel, taxes, custody, downstream device handling and breaches of law or these terms. The signed agreement should contain counsel-approved indemnities and liability limits proportionate to these risks, without limiting liability that cannot lawfully be limited.
16 Governing terms
Indian law governs these terms. The dispute mechanism and jurisdiction in the signed partner agreement apply. No amendment, waiver or representation by operational staff changes the signed agreement unless authorised in writing.