1 How to complain
Submit the request ID, registered contact details, date, partner name if known, a clear description and relevant evidence through https://cashonpick.com/contactus or the verified grievance email. Do not publish sensitive identity or payment information in public reviews or social media posts.
2 Complaint stages
Customer Support records and acknowledges the complaint and attempts an initial resolution.
If unresolved or serious, the matter is escalated to the designated Grievance Officer.
CashOnPick may obtain records from the customer and partner, review platform logs and payment or inspection evidence, and communicate an outcome.
If the complainant remains dissatisfied, they may use any statutory consumer, data-protection, police, court or regulatory remedy available under applicable law.
3 Target service standards
Urgent safety, stolen-device, data-breach and payment complaints should be prioritised. Any statutory deadline prevails over an internal target.
4 Grievance Officer
Grievance Officer: Syed. Email: info@cashonpick.com. Phone: +91 70196 88408. Working hours: 11 AM–6 PM (Indian Standard Time). Postal address: No. 59/1, GVR Plaza, L.R. Bande Road, R.T. Nagar, Bengaluru 560032, Karnataka, India.