1 Why the price may change
The displayed quotation is based on the details selected by the customer. The final price is determined only after the assigned pickup partner verifies the actual item. A revision may occur when the model, variant, storage, age, functionality, cosmetic condition, repair history, locks or accessories differ from the information submitted, or when the quotation has expired.
2 Inspection standards
The partner should inspect at the registered pickup location in the customer’s presence where practical.
Checks may include power, display, touch, cameras, battery, charging, buttons, speakers, microphone, connectivity, serial number or IMEI, account locks, physical condition, repairs and accessories.
Testing must be proportionate and should not damage, dismantle or alter the item before payment and consent.
Material deductions must be explained. The final offer must be shown or communicated clearly before acceptance.
3 Customer choice
The customer may accept the revised offer or decline it. Declining a revised offer carries no customer cancellation fee. Until payment and handover, the item remains the customer’s property.
4 Complaints
If the customer believes an inspection was unfair or inaccurate, they should retain the request ID and contact CashOnPick support. CashOnPick may review inspection evidence, ask for additional information, reassign a request or take action against a partner. A review does not guarantee the original quotation.