How to request deletion
A user may request account closure or deletion through the CashOnPick contact form or the verified privacy or grievance email published on the website. The request should include the registered mobile number or email and enough information to verify identity. Do not send passwords, OTPs or unnecessary identity documents.
What happens next
CashOnPick acknowledges the request through an appropriate channel.
CashOnPick verifies the requester and identifies relevant accounts and records.
Data that is no longer required is deleted, anonymised or de-linked within a reasonable period.
CashOnPick confirms completion or explains any lawful limitation.
Records we may retain
Some transaction, payment, fraud-prevention, complaint, security, tax, accounting or legal records may need to be retained for a legally required or defensible period. Retained data will be restricted to authorised purposes and will not be kept merely because an account was once created.
Effect of closure
After closure, the user may lose access to request history and support features. Closing an account does not cancel a completed sale or erase rights and obligations that already arose.