Service communications
When a person provides contact details and requests a CashOnPick service, CashOnPick and the assigned partner may use call, SMS, email, app notification or WhatsApp to send OTPs, confirm details, coordinate pickup, communicate inspection or price information, confirm payment and status, provide receipts, prevent fraud, and respond to support requests. These communications are necessary to administer the requested service.
Promotional communications
Promotional offers, reminders or recommendations will be sent only where permitted and with any consent required for that channel. A user may opt out using the message instructions or support channel. Opting out of marketing does not stop essential security, legal or transaction messages.
WhatsApp and third-party channels
Messages sent through WhatsApp or another third-party service are also subject to that provider’s terms and privacy practices. Users should avoid sending passwords, OTPs, full payment credentials or unnecessary identity documents through chat. CashOnPick will use approved templates and minimise personal data in messages.
Call recording
If calls are recorded for quality, training, fraud prevention or dispute resolution, the caller will receive appropriate notice and the recording will be retained only as reasonably necessary.